Privacy policy

Privacy Policy

Travlofreak values and prioritizes its customer’s privacy and confidentiality of all the data they share with us. To assure the same to our customers, we take several measures as data controllers and processors in order to protect their information at all levels.

The following Privacy Policy is applicable to all the users including those who inquire, intend to purchase or purchases our products and services through any of our online portals including websites, mobile sites and mobile apps. Please note that this policy doesn’t apply to any mobile sites, websites or apps outside of our portal or any third parties even if their portals mention our products.

For this Privacy Policy, “you” shall refer to the “user” while “we” or “us” would mean travlofreak.com. By using our website, the user hereby agrees to our terms of as mentioned in the Privacy Policy and the contents herein. Kindly note that our privacy practices may be significantly different from our sponsors’ and advertisers or any other sites to which we provide hyperlinks. It is therefore recommended that you review the privacy statements and policies of any such third parties with whom you interact for any matter concerning our products, services and us, as a company.

Information that we collect from our Users

We collect following information from you to be able to serve you the best with our products and services and also to fulfill the legal obligations as well as our obligations towards third parties as per our Agreement.

"Personal Information" of User shall include the information shared by the User and collected by us for the following purposes:

Registration on the Website : This refers to the information that you provide while subscribing to or registering on the website. This includes your personal identity such as name, gender, marital status, religion and so on, your contact details such as email address, postal address, phone numbers and fax numbers. Wherever applicable, this will also include your information regarding transaction such as banking details, billing information, payment history and other information relating to your income and/or lifestyle as shared by you.

Other information : We may also collect other information but not limited to :

• Transactional history (other than banking details) about your e-commerce activities, buying behavior.

• Your usernames, passwords, email addresses and other security-related information used by the User in relation to our products and services.

• Data such as image files, documents etc that are created by you or by a third party that you wish to store on our servers.

• Data including but not limited to personal or non personal information from your linked social media channels such as your name, email address, friend list, profile pictures or any other information permitted to be received as per your account settings and are available in public domains or received by any third party.

• Information pertaining any other traveler(s) for whom you make a booking through your registered account with us. In such case, you must confirm and represent that each of the other traveler(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared us with the concerned service provider(s).

• If you request us to provide visa related services, then copies of your passport, bank statements, originals of the filled in application forms, photographs, and any other information which may be required by the respective embassy to process your visa application.

• For international bookingsin compliance with the Liberalized Remittance Scheme (LRS) of RBI or any other law you may be required to provide details such as your PAN information or passport details number or any such information required by Service Provider. We will never share your PAN details without your prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.

• In case you opt for contactless check-in at Hotels, then copies of your government identification like Aadhar, driving license, election card etc., Self-declaration and any other information like date of birth, destination/origin of travel and place of residence that may be required by the concerned Hotel to honor the User’s hotel booking.

• Your Covid-19 Vaccination status and certificate in case you wish to avail any service for provision of which such Covid-19 vaccination related information is required or want to access your vaccination certificate at a later stage for travel related or any other purpose. Travlofreak will never process the beneficiary id and other id details contained in the vaccination certificate. Such information shall be strictly used for the aforesaid specified & lawful purpose only. User further understands that Travlofreak may share this information with the end service provider or any other third party for provision and facilitation of the desired booking. We will always redact all/any sensitive & confidential information contained in the vaccination certificate, passbook, bank statement or any other identity card submitted for the purpose of availing a service, promotional offer or booking a product on the Website. In case you do not wish to provide this information or opt for deletion of the information already provided, Travlofreak may not be able to process the desired booking request. We will never share any of the above information collected including PAN card details, Vaccination status & certificate, Passport details, Aadhar Card details without the User’s prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.

• Transactional history (other than banking details) about your e-commerce activities, buying behavior.

• Your usernames, passwords, email addresses and other security-related information used by the User in relation to our products and services.

• Data such as image files, documents etc that are created by you or by a third party that you wish to store on our servers.

o Transactional history (other than banking details) about your e-commerce activities, buying behavior.

o Your usernames, passwords, email addresses and other security-related information used by the User in relation to our products and services.

o Data such as image files, documents etc that are created by you or by a third party that you wish to store on our servers.

o >Data including but not limited to personal or non personal information from your linked social media channels such as your name, email address, friend list, profile pictures or any other information permitted to be received as per your account settings and are available in public domains or received by any third party.

o Information pertaining any other traveler(s) for whom you make a booking through your registered account with us. In such case, you must confirm and represent that each of the other traveler(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared us with the concerned service provider(s).

o If you request us to provide visa related services, then copies of your passport, bank statements, originals of the filled in application forms, photographs, and any other information which may be required by the respective embassy to process your visa application.

o For international bookingsin compliance with the Liberalized Remittance Scheme (LRS) of RBI or any other law you may be required to provide details such as your PAN information or passport details number or any such information required by Service Provider. We will never share your PAN details without your prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.

o In case you opt for contactless check-in at Hotels, then copies of your government identification like Aadhar, driving license, election card etc., Self-declaration and any other information like date of birth, destination/origin of travel and place of residence that may be required by the concerned Hotel to honor the User’s hotel booking.

o Your Covid-19 Vaccination status and certificate in case you wish to avail any service for provision of which such Covid-19 vaccination related information is required or want to access your vaccination certificate at a later stage for travel related or any other purpose. Travlofreak will never process the beneficiary id and other id details contained in the vaccination certificate. Such information shall be strictly used for the aforesaid specified & lawful purpose only. User further understands that Travlofreak may share this information with the end service provider or any other third party for provision and facilitation of the desired booking. We will always redact all/any sensitive & confidential information contained in the vaccination certificate, passbook, bank statement or any other identity card submitted for the purpose of availing a service, promotional offer or booking a product on the Website. In case you do not wish to provide this information or opt for deletion of the information already provided, Travlofreak may not be able to process the desired booking request. We will never share any of the above information collected including PAN card details, Vaccination status & certificate, Passport details, Aadhar Card details without the User’s prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.

How we use the collected information

The personal information that we collect from you at any stage will be used in the following manner

1. While booking / to book a service: Your personal information including your name, address, phone numbers, passport details, age, date of birth and also your payment details such as card holder’s name, card number, expiration date and so on as shared and allowed to be stored by you.

2. We may also use your Personal Information for several reasons including but not limited to:

o Your registration to our website

o For completion of travel reservations

o Keep you informed of the transaction status

o Confirm you reservation with respective service providers and send any updates or changes to your bookings (if applicable).

o Allow our customer service to contact you, if necessary.

o Request for reviews of products or services

o Validate your account and protect it from misuse

o Contact you on your special occasions like birthdays or anniversaries for special offers.

3. Surveys: We value customer experience and constantly thrive to be unmatchable at our services. For this, we need your feedback, opinion, and suggestions and we process it through surveys. However, participation in these surveys is entirely optional and identity of the participant in the survey is anonymous unless otherwise specified in the survey.

In any and every case, we assure safeguarding of all the information that you share with us and information such as your credit card details and so on are mainly collected by bank’s payment gateways and not by us. If any information is stored on the website, it remains safe with us unless it has been shared by the users with any third party while processing on our website.

Cookies and Session data

We use cookies to personalize your experience on the Website and the advertisements that maybe displayed. Our use of cookies is similar to that of any other reputable online companies.

Cookies are small pieces of information that are stored by your browser on your device's hard drive. Cookies allow us to serve you better and more efficiently. Cookies also allow ease of access, by logging you in without having to type your login name each time (only your password is needed); we may also use such cookies to display any advertisement(s) to you while you are on the Website or to send you offers (or similar emails – provided you have not opted out of receiving such emails) focusing on destinations which may be of your interest.

A cookie may also be placed by our advertising servers, or third party advertising companies. Such cookies are used for purposes of tracking the effectiveness of advertising served by us on any website, and also to use aggregated statistics about your visits to the Website in order to provide advertisements in the Website or any other website about services that may be of potential interest to you. The third party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of the advertisements. All such information is anonymous. This anonymous information is collected through the use of a pixel tag, which is an industry standard technology and is used by all major websites. They may use this anonymous information about your visits to the Website in order to provide advertisements about goods and services of potential interest to you. No Personal Information is collected during this process. The information so collected during this process, is anonymous, and does not link online actions to a User.

Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. We support your right to block any unwanted internet activity, especially that of unscrupulous websites. However, blocking our cookies may disable certain features on the Website, and may hinder an otherwise seamless experience to purchase or use certain services available on the Website. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust.

AutomaticLogging of Session Data

We record your session data, which includes IP address, Operating System, browser software and your activities on your device. We collect session data to evaluate your behavior. Such session data helps us in identifying the problems with our servers and lets us improve its systems. This information does not identify any visitor personally and only examines the User’s geographic location

With whom is your personal information shared?

1. Service Providers and Suppliers

o In order to fulfill your booking, your information shall be shared with the end service providers like airlines, hotels, bus service providers, cab rental, railways or any other suppliers. You may note that while making a booking with us through any of our portals, you authorize us to share your information with the said service providers and suppliers. Please note that we do not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of service. However, how the said service providers/suppliers use the information shared with them is beyond our purview and control as they process Personal Information as independent data controllers, and hence we cannot be made accountable for the same. You are therefore advised to review the privacy policies of the respective service provider or supplier whose services you choose to avail.

o We do not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.

2. Business Partners and third-party vendors

o We may also share certain filtered Personal Information to our corporate affiliates or business partners who may contact the customers to offer certain products or services, which may include free or paid products / services, which will enable the customer to have better travel experience or to avail certain benefits specially made for Travlofreak customers. Examples of such partners are entities offering co-branded credit cards, travel insurance, insurance cover against loss of wallet, banking cards or similar sensitive information etc. If you choose to avail any such services offered by our business partners, the services so availed will be governed by the privacy policy of the respective service provider.

o We may share your Personal Information to third party that GI may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms.

o We use non-identifiable Personal Information of Users in aggregate or anonymized form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behavior of our customers and visitors, and by measuring demographics and interests regarding specific areas of the Website. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites. Any Personal Information which we collect and which we may use in an aggregated format is our property. We may use it, in our sole discretion and without any compensation to you, for any legitimate purpose including without limitation the commercial sale thereof to third parties.

o Occasionally, we will hire a third party for market research, surveys etc. and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.

3. Companies in the same group

o In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share the User’s Personal Information with its affiliate or associate entities. This will enable we to provide the User with information about various products and services, both leisure- and travel-related, which might interest the User; or help Travlofreak address the User’s questions and requests in relation to their bookings.

4. Disclosure of information

In addition to the circumstances described above, GI may disclose User's Personal Information if required to do so:

o a. by law, required by any enforcement authority for investigation, by court order or in reference to any legal process;

o b. to conduct our business;

o c. for regulatory, internal compliance and audit exercise(s)

o d. to secure our systems; or

o e. to enforce or protect our rights or properties of GI or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

o Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.

Permissions required for using our mobile applications

When you install our app in your phone/laptop or any gadget, a list of permissions will appear and you will be asked to allow access to certain sets of data in order for app to function efficiently. The list of permissions and data that shall be accessed is as under:

Android permissions

i. Device and App history

On giving permission, our app will access information about your device, like operating system, OS version, mobile network, hardware model, unique device identifier, preferred language, etc. On the basis of these inputs, we will optimize your travel booking experience.

ii. Identity

Through this permission, we will have access to your account(s) info on your mobile device. This information is used to fill your email IDs automatically which allows us to map e-mail ID’s of our users so that we can offer them benefits of exclusive travel discounts and cashback etc.

iii. Location

This permission enables us to give you the benefit of location specific deals and provide you a personalized in-funnel experience. When you launch our app to make a travel booking, we auto-detect your location so that your nearest airport or city is auto-filled. We also require this permission to recommend you nearest hotels in case you are running late and want to make a quick last minute booking for the nearest hotel. Your options are personalized basis your locations. For international travel, this enables us to determine your time zone and provide information accordingly.

iv. Photo/ Media/ Files:

The libraries in the app use these permissions to allow map data to be saved to your phone's external storage, like SD cards. By saving map data locally, your smart phone doesn't need to re-download the same map data every time user uses the app. This provides you a seamless Map based Hotel selection experience, even on low bandwidth network.

v. SMS:

Once you give us the permission, our app read your SMS to autofill or prepopulate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience while making a booking and you don’t need to move out of the app to read the SMS and then enter it in the app. SMS is also used to show a customer upcoming PNR status confirmations.

vi. Phone:

The app requires access to make phone calls so that you can make phone calls to hotels, airlines and our customer contact centers directly through the app.

vii. Contacts:

Once you allow us to access your contacts, it enables us to provide a lot of social features to you such as sharing your hotel/ flight/ holidays with your friends, inviting your friends to try our app, send across referral links to your friends, etc. We may also use this information to make recommendations for hotels where your friends have stayed. This information will be stored on our servers and synced from your phone.

viii. Wi-Fi connection information:

When you allow Travlofreak app the permission to detect your Wi-Fi connection, we optimize your experience such as more detailing on maps, better image loading, more hotel/ flights/ package options to choose from, etc.

ix. Device ID & Call information:

Through this, we detect your Android ID in order to we can uniquely identify users. It also lets us know your contact details using which we pre-populate specific fields to ensure a seamless booking experience.

x. Calendar:

This permission enables us to put your travel plan on your calendar.

iOS Permissions

i. Notifications:

If you opt in for notifications, it enables us to send across exclusive deals, promotional offers, travel related updates, etc. on your device. If you do not opt for this, updates for your travel like PNR status, booking confirmation, refund (in case of cancellation), etc. will be sent through SMS.

ii. Contacts:

This permission enables us to provide a lot of social features to you such as sharing your hotel/ flight/ holidays with your friends, inviting your friends to try our app, send across referral links to your friends, etc. We will also use this information to make recommendations for hotels where your friends have stayed. This information will be stored on our servers and synced from your phone.

iii. Location:

This permission lets us to give you the benefit of location specific deals and provide you a personalized in-funnel experience. When you launch our app to make a travel booking, we auto-detect your location so that your nearest Airport or City is auto-filled. We require this permission to recommend your nearest hotels in case you are running late and want to make a quick last minute booking for the nearest hotel. Your options are personalized basis your locations. For international travel, this enables us to determine your time zone and provide information accordingly.

iv. Siri:

Permission to access “Siri” is required to enable you to make cab bookings through “Siri” on the Travlofreak app.

v. Camera & Photo Library:

The access to your camera is required to enable you to be able to click, review and upload your profile photo. Alternately, access to your photo library is required for to enable you to upload an existing photograph as a profile picture.

Protection of personnel information

All payments on the Website are secured. This means all Personal Information you provide is transmitted using Transport Layer Security encryption which is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. Our website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Withdrawal of consent and permission

At any given point of time, you have the right to withdraw your consent to submit any or all Personal Information or decline to provide any permissions on its website as covered above. In case, you choose to do so then your access to the Website may be limited, or we might not be able to provide the services to you. You may withdraw your consent by sending an email to support@travlofreak.com

Your rights qua personal information

You may access your Personal Information from its user account with us. You may also choose to correct or delete such personal information directly by accessing such User Account, except for such mandatory fields.

Changes to the privacy policy

We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary. You may submit concerns regarding this Privacy Policy via email to us at support@travlofreak.com We shall endeavor to respond to all reasonable concerns and inquires.

• Mobile : 9899343689

• Email : support@travlofreak.com

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Privacy policy