Terms & Conditions
Users are requested to note that Travlofreak may change, alter or remove any part of these below written Terms and Conditions without any prior notice. Any changes done in this Terms and Conditions of Use will be applicable the moment they are posted on the site. Make sure you re-check the
“Terms & Conditions” link to be fully aware of the entire scenario.
1. Travlofreak’s agreement with its customers
While accessing, using, browsing or make booking through us, you have to accept and agree to the terms and conditions of our portal. In case of any violation, Travlofreak reserves all the rights for taking any legal actions against you.
2. Prices on the Website:
Please note that service Charge, Cancellation Charge, reschedule charge are inclusive of GST. The price, stated on our portals or offered to you is often exclusive/customized based on your selections of various services and may include accommodation charges, taxes (unless specified otherwise) and in special cases some meals (Breakfast /Lunch / Dinner). However, it never comprises any personal expense or other additional charges like telephone calls, personal-man services, entrance fees of any monuments and bar charges, etc.
3. Mode of Payments & the Policies:
Our payment gateway is completely secure and you have multiple options to make the online payments through a safe transaction process that ensures their personal security codes will not be revealed in any circumstances.
Modes of payment available for online bookings are:
• Credit: MasterCard, Amex, Diners, RuPay
• Debit Cards: MasterCard, Maestro, RuPay
• Net Banking: 50+ Banks
• Corporate Net Banking: 6+ Banks
• Unified Payment interface (UPI): UPI, Google Pay, Phonepe
• Credit Card EMI: 12+ Banks: All major issuer
• DC EMI: 5+ Banks: All major issuer
• Cardless EMI: 2 options (Bajaj & Zest Money)
• No Cost EMI
• International payments: Multiple currency payment, Bank gateway, PayPal
• Cash cards and Wallets: 12+ Digital Wallets
• LazyPay:Travel Now Pay Later
4. Use of the Website
In case of your use of this website, you agree that:
• You have the legal authority to create an obligatory legal requirement and enter into these Terms of Use.
• You will use this site as per its Terms of Use.
• You will use the website only to make lawful bookings for you or other person for whom you are officially approved to do these kinds of bookings. You will also inform other persons about the Terms and Condition of the website
• You will provide accurate information about every official document and other important details like name and DOB to the site in case of planning trip with it.
• In case of any error or mistake in the process of information, you will be solely responsible for the same.
• All information provided by you to this site should be accurate, updated and complete,
• If you have an account on this site, you are advised to secure it with your login details, including login ID and password. You will be entirely responsible for any use or misuse of your account.
• We reserve the right to deny access to its Website to anyone, at any time without any notice and for any reason, including, but not restricted to, for the violation of its Terms of Use.
5. Communication Policy of the Site
• On transacting with this site, you will receive an e-mail from us for the status of your transaction. The e-mail will be sent to the e-mail address provided by you and we are not responsible for the receipt of the supposed e-mail in your inbox. Be careful in providing right e-mail ID.
• You acknowledge that the SMS sent by us is an added facility for the convenience of the customers. It is not compulsory as per the law to provide SMS service alerts to the customers. If you don’t receive any SMS for any reason, we are not liable for the same.
• In no case, we will be responsible to provide information about any change in flight schedules, cancellation and status of airline or hotel etc.
6. Copyright & Trademark
It should be noted that all the products, services and contents displayed on Travlofreak portals are the properties of this website. Any unauthorized copy & use of the trademark product & services without prior concern will be taken as larceny and strict actions may be taken against the concern person/organization/company.
We give you a limited right to enter, explore, use and transact on its site. You agree not to misuse its materials and interrupt the operation of this Site in any way. You understand that except for information, products or services supplied by us do not endorse any other information in anyway. You also understand that we do not assure that files available for downloading through the site will be free from any type of viruses.
7. Availability, Rules of Service
Many products and services displayed on the Site may not be available for booking in your location or country. So, the reference to any such products and services on the site does not imply in your particular geographical location. Products and services also are subject to availability and the company is not responsible if any product is unavailable or sold out.
Each product and service offered by the website is governed by the rules and regulations of the respective service provider. You are requested to refer to their rules and regulations as well, before booking with us.
8. Disclaimer
As a user, you acknowledge that Travlofreak is a conciliator, which is not accountable for any 3rd party obligations. As highlighted in our privacy policy as well, use of the services and the site is at your solitary risk. In no case we hold responsibility of the quality of service received from third parties.
9. Booking, Cancellation and Refund Policy
Booking Policy
The price displayed for the product or service you wish to purchase form our sites will have details of inclusions. Users are expected to acknowledge them while availing it. However, in a less likely event of increase in fare (such as in case of Air ticket), due to third party miscalculations, server errors or payment gateway related issues from bank, Travlofreak reserves right to cancel the ticket and forfeit the received amount as cancellation charges. However, You may reach out to us in such unfortunate events and request for rescheduling the same which will be subjected to availability.
Cancellation and Refund Policy
All the bookings on our portals are subjected to cancellation charges which may vary with respect to flight, booking class and any other applicable variables. However, we levy an amount of INR 300per passenger for domestic and INR 500 per passenger for international air tickets. In all the cases, convenience fee is non refundable.
In case of no-show or unused bookings, you are expected to contact us for refunds (if applicable as per the policy) within 180 days, post which no requests will be entertained. However, in case of cancellations, refunds will be processed at the earliest as per the service provider’s policy. We usually process it within 72 hours of receiving request and depending on the mode of transaction the amount will get credited to the user’s account in 7 working days. If the payment is made through wallet, the amount shall be returned to the wallet which may not be transferred to the user’s bank account but can be used to make another booking on our site.
Convenience fees paid at the time of booking is a non-refundable fee and same shall be applicable on all cancellations including any partial cancellation requests, even when ticket is directly cancelled with the Airline
